Refund Policy

Our Commitment to You

At iScreenHD IPTV, we prioritize the quality of our IPTV subscription service. This policy explains when a refund is applicable, ensuring a clear and equitable process for all of our clients.

Refund Eligibility

You may qualify for a total or partial refund based on the following criteria:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To seek a refund, kindly follow these steps:

  1. Connect with our support team on Telegram at @host4k.
  2. Make sure to state: "Refund Request".
  3. Please provide your complete name, the email linked to your subscription, and the purpose of your inquiry.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Assessment of case by support team
  • Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds differ based on bank/card issuer regulations.

Expect an email update at every step. Weekend and holiday response times could be extended.

Exceptions (When Refunds Are Not Provided)

Refunds will not be issued in these scenarios:

  • You are not content with the list or content provided.
  • Your internet speed is inadequate or unreliable for streaming content.
  • You have contravened our Terms of Service, for example, account sharing.
  • You are encountering geo-blocking problems in your region that are beyond our influence.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

After approval, refunds are processed in three business days, but it could take five to ten business days for the funds to show in your account, depending on your bank or payment provider. For updates, please contact support.

Generally, refunds for a change of mind are not granted after the 7-day period. We advise that you carefully consider our features and inquire about any concerns before subscribing. See our Refund Policy or reach support for complete information.

Our subscriptions renew automatically. If you fail to cancel ahead of your renewal date, please get in touch with contact us promptly. Refunds for renewals are assessed individually. Read more in our Terms.